Returns & Exchanges
At TGM WATCH, we stand behind the precision and craftsmanship of our timepieces, offering a 30-day window for returns or exchanges on all unworn items in their original packaging. We strive to ensure your complete satisfaction with every purchase through a seamless and transparent return process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the timepiece you wish to return or exchange.
Prepare the Package
Carefully place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our horologists verify the condition of the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing