Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are TGM watches water-resistant?
Most of our timepieces feature a water resistance of 3ATM to 5ATM, making them resistant to splashes and rain. We recommend avoiding direct submersion or swimming unless specified in the product description.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. Watches must be returned in their original, unworn condition with all protective films and packaging intact.
Do TGM watches come with a warranty?
Yes, every TGM watch comes with a 24-month limited warranty that covers manufacturing defects and movement issues from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options at checkout.
How do I adjust my watch strap?
Our mesh and link bands are designed for easy adjustment. Each order includes a small adjustment tool and a guide, or you can visit any local jeweler for a professional fit.